Effect of Health Workers Sensitization on Satisfaction with Immunization Services among Mothers of Under Fives In Ilorin, North Central Nigeria
Keywords:
Clients'Satisfaction, Immunization Services, Health Workers Sensitization, NigeriaAbstract
Objective: Patients' satisfaction is a useful measure of the quality of service. An expression of satisfaction or dissatisfaction is also the patients' judgment on the quality of service in all its aspects. This study examined the effect of health workers sensitization on mothers' satisfaction with immunization service provided in health care facilities in a state in North Central Nigeria.
Methods: This is a quasi-experimental study involving sensitization of health workers on quality health service provision at the study site, Alanamu Health Centre, Ilorin. The control group was at Okelele Health Centre, Ilorin. One hundred and fifty mothers were recruited from each of the facilities and the total population of mothers bringing their children (0-14 weeks old) for immunization was recruitedconsecutively for the study.
Results: Less than 80% of respondents in the study group and the control group (73.3% and 77.3% respectively) were satisfied with the waiting time at the pre-intervention stage. At post-intervention, there was a significant increase in the proportion of mothers in the study group that were satisfied with the waiting time, seat provision and information received on immunization (p<0.05) while there were no significant changes in satisfaction among mothers in the control group regarding these measures (p>0.05). Age and level of education had significant influence on mothers' satisfaction (p<0.05).
Conclusion: Mothers became more satisfied with various aspects of immunization service received after sensitization of health workers on quality health service. Sensitization of health workers towards quality health service may be necessary to generate options in service provision and improve client satisfaction.
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